April 12, 2013 Daniella Larez

Guest Service Hero

Demand for our Dolphin Mall daily shuttle was through the roof on the Friday before Easter. Guests looking to shop from all across the world crowded the lobby, much to our surprise there around 100 people waiting gathering before the normal departure time.

Unfortunately, we run shuttles to the airport every 30 minutes and wouldn’t have enough drivers to accommodate all of our guests.  Management was notified and then….

Without blinking an eye, our very own Jose Miguel (Guest Services Director) abandoned his desk and jumped into one of our shuttles in order to make sure no guest was stuck in the lobby waiting.

Jose Miguel

Thanks for your commitment to our guests Jose Miguel!  Let us know how we can help you plan your shopping adventure in Miami!

 

 

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